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BE THE CHANGE
A perfect example that at SMA it counts what you do and not what is written on your business card. Just do it. And that is exactly what we want — to inspire initiators driven by passion.
Energy that changes
Innovative and sustainable key technologies are prerequisites for renewable energy supply. More than 4,000 employees from 20 countries work to ensure that SMA is actively helping to promote the production and development of PV system technology worldwide.
Would you like to play a part in shaping the energy supply of the future?
Welcome to SMA.
SMA Solar UK Ltd
26 employees
Subsidiary established in 2010
Milton Keynes
(30 minute train journey from London)
Join us and let's shape tomorrow's energy together!
At SMA, we believe that every individual has the power to make a significant difference in the world of energy. As pioneers of energy innovation, we are looking for passionate and creative minds to join our dynamic team.
If you are ready to take on stimulating challenges and contribute to innovative projects, then SMA is the place for you. Apply today and help create a world where energy is synonymous with progress and sustainability!
Vacancies:
Teamlead Customer Fulfillment Large Scale
Teamlead Customer Fulfillment Large Scale
Purpose of the postion:
The Teamlead Customer Fulfillment for the Segment Large Scale is responsible to provide direction and Leadership to achieve our company and business goals. They further take over the responsibility to drive the Field Service Engineers to work as a team in a customer and process oriented way with an end to end perspective. In this role you are responsible to ensure excellent support on all utility solutions and maintain SMA commercial inverters as well as contracted sites in the field. Furthermore you act as an escalation point for the Field Service Engineers. The Teamlead is responsible for regularly updating the Country Director of ongoing business matters, analytics and focus topics of the team.
Primary duties / responsibilities:
Lead, monitor performance and give guidance to the Service Team Large Scale
Evaluate training needs and provide training sessions for SMA Field Service Engineers and SMA partners
Support the implementation of Bluenotes in your country
Monitoring and maintaining of Service tickets along the escalation hierarchy, initiate Regional Service Expert involvement where necessary
Active support of the respective Country Director on technical, organizational and ad hoc matters arising within the Service department
Contribution on corporate and business goals and proactively leading the organization to continuous improvement in terms of structure, processes and strategy
Provide excellent Leadership skills to the Team in terms of promotion of high potentials, career development paths and ensuring a framework of collaboration based on SMA’s values
Providing and monitor KPI’s and costs analytics as well as reportings to the Country Director and initiate measures according to the analytics, if necessary
Ensure a detailed knowledge base for SMA’s Large Scale inversters and solutions within the organization
Manage Health & Safety requirements on and off site and manage the implementation and reviews of policies
Support Sales colleagues in Service topics by attending customer meetings
Manage O&M sites and contracts
Required relevant professional experience (type / duration):
Bachelor’s degree in electo-technical field / 18th Edition Certification
Requires 3 or more years professional customer service experience
Deep knowledge in installation, repair and maintenance of electrical plants or installations in the field of power electronics
Preferable solar PV experience
Other specialized skilles:
Excellent communication skills and ability to interact with customers in a positive and professional manner
Strong interpersonal, communication and leadership skills and demonstrated ability to motivate, build trust, gain support with intercultural competence
Highly customer and success-oriented with an end-to-end understanding process orientation and mindset
High willingness to travel
Proficiency in the English language, both written and verbal, is required. German, Dutch, Italian, French and/or Spanish language skills are a plus
Apply now
Interested? Please submit your motivation letter and CV to:
SMA Solar UK Ltd – Human Resources, Mrs. Amy Cartwright, info@sma-uk.com
For more information click here: https://www.SMA.de/en/career/
be flexible.
Conditions can change, so our work schedule models offer you a solution.
#flexibleworkinghours #remoteworking #parttimeopportunities
be energy.
Your energy can thrive with us. Respond to changes in an active, bold and targeted way.
#equalopportunities #developmentopportunities #talentmanagement
be family.
A sense of community and camaraderie is important to us. We offer work-life-balance.
#vacationcare #familyservices #emergencychildcare
Benefits
👛 Competitive salary package
💻 Hybrid work opportunities
🤝 Team building
🌴 28 days of annual leave
📅 No work on Bank Holiday’s
🎂 A “free” day off for your birthday
🎄 Business shut-down between Christmas and New Year
🏥 Private medical insurance (after 6 months of joining)
🍀 Group Life Assurance
🔒 Group Income Protection
☀ Pension
🌷 Full sick pay (after 6 months of joining)
✔ Access to “Perkbox” discount and voucher site